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Customer Administration Officer – Full Time / Permanent

Position Type: Permanent
Location: Maidenhead, Berkshire
Salary: £16,000 - £19,000 per annum
Job Reference: J362

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Overall Purpose of Job

Complete all internal and external information/change requests for accounts serviced by us, and generate responses in an accurate and timely manner in adherence with policy, procedure and regulation.

Key Accountabilities

  • Plan and prioritise allocated workloads against agreed service standards/KPIs.
  • Take ownership for investigating and responding to customer requests accurately.
  • Carry out post, email and fax duties where required.
  • Ensure all work completed is done so in accordance with applicable regulation and policy.
  • Manage risk when completing daily activities.
  • Identify process improvements and efficiencies.

Experience, Knowledge, Skills

  • Experience of working within a fast paced environment with a desire to exceed expectations.
  • To work as part of a team and embrace change whilst adopting a positive attitude if faced with challenging situations.
  • Target driven environment.
  • Microsoft office applications.
  • Interpret and respond clearly and effectively to spoken requests over the phone or in writing.
  • Understanding of Customer Administration Processes and Policies.
  • Understanding of TCF principles and applicable regulation i.e.: MCOB, ICOB, CCA, DPA etc.

Candidates will be effective at:

  • Attention to detail and accuracy
  • Keying, Processing, Indexing incoming workloads
  • Using and understanding core systems within Customer Administration
  • Balancing customer requirements with departmental objectives
  • Planning
  • Taking ownership of queries and responding within a timely manner

Qualifications

  • GCSE Maths and English grade C or above or equivalent/ Numerical and literacy