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Bracknell, Berkshire |
£35,000 - £45,000 |
To oversee the day to day running of the collection function, driving the successful delivery of collection strategies, ensuring key performance indicators are met, resources are effectively utilised and that key collections functions operate at maximum efficiency.
To achieve monthly arrears targets by the Collection team, ensuring that the number of property Repossessions are within forecast. Ensure Company and third party service agreements are met and that Customers are dealt with in accordance with company and industry best practice.
- Maximise the collection of arrears accounts in accordance with company standards, reducing delinquency with the objective of returning borrower accounts to a resolved or up-to-date payment status
- Establishing protocols to limit the delinquency of borrowers’ accounts, through effective management of the collection process
- Building and managing a growing team, focusing on achieving targets, KPI’s and establishing and developing clients relationships.
- Ensure the Collections Department is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs
- Hold regular communication meetings with teams
- Resolve complex collections issues and escalate any situation outside an employee’s control that could adversely impact the services being provided
- Review performance of service providers eg solicitors
- Liaise with other areas of the business and ensuring compliance to regulatory requirements at all times
- Driving strategies to minimise arrears and maximise recovery
- Monitoring daily activity and analysing real time productivity and performance reports
- Implementation of quick wins and medium to long term strategies for performance improvements
- Month end reporting of statistical information to senior management
- Set goals for intended staff or subordinates and perform on the job training as needed
- Reporting of issues of concern to legal and compliance, and, where appropriate, to the relevant authorities
- Working knowledge of Consumer Credit Act 1974, Data Protection Act 1998 and the Administration of Justice Act 1970
- A degree in accounting, business administration, or a related field
- A minimum of 5 years experience in Arrears Collections, 2 years at supervisory level
- Knowledge of litigation
- Strong Leadership, decision making and communication skills
- Wider business awareness coupled with the ability to negotiate effectively
- Experienced in change management
- Results orientated, with a natural ability to problem solve effectively
- Strong Planning and organisation skills
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