About the job :

To contact borrowers whose accounts are in arrears in order to reach an agreement to bring their account up to date. To contact Solicitors regarding repossession proceedings, solve complex account queries and deal with defended actions.

• Respond to customers over the phone addressing the issues with their accounts, within parameters and agreed service priorities, in order to bring their account up to date.
• Help deal with the customers’ problems that are causing their financial difficulties which will involve offering alternative methods of payment, looking at their overall financial situation and offering guidance and support in these difficult times
• Liaise with Solicitors to manage the legal process on repossession cases to obtain the best outcome for the company
• Ensure all communications are in line with company policies, standards and procedures
• Manage the flow of incoming and outgoing calls whilst working to daily targets
• Administer correspondence from the borrower and take the relevant action within agreed time-scales. Update the account with each action and conversation
• Advise the customer of any relevant action on their account and any fees that will be added to their account e.g. fees or credit impairment
• Ensure compliance with Consumer Credit legislation and Data Protection Act
• Ad hoc requirements as requested by Supervisor
• Achieving individual / team targets
• Adhere to company policies, standards and procedures

You must have:

• At least 2-5 years previous Arrears Collection experience ideally within a Financial Services/Mortgage company
• Strong and resilient person and able to effectively communicate with people in all manner of situations
• Essential that you do have collections experience
• Able to work to targets and be used to pressurised environment and be able to manage you own tome and make effective decisions as and when required
• Have an assertive yet tactful nature and posses strong objection handling and problem solving skills in order to quickly resolve disputes
• Will have worked in a volume debt collection business in both inbound and outbound environments
• An understanding of FSA regulations preferable
• Be able to successfully pass a reference and credit check

About the job :

An experienced, highly motivated and hands-on Account Manager required able to develop and grow client accounts from experience in a similar marketing environment. Must have good database marketing experience, below the line, preferably gained agency side for the full marketing mix of channels as well as a strong grasp of the role of database in driving communication strategy. Ideally should also have had some experience with CSI programmes.  Must be a team player, have excellent budget and financial skills with ambition and drive to develop their accounts proactively.

• Building strong client relationships to promote trust and collaborative working relationship.  Supporting the Account Director in development targets for client activity.
• Ability to write informative in depth briefing documentation for  support departments (Systems, Production and Contact Centre) for the fulfilment of client needs in tandem with effective project management of internal departments to ensure a timely and quality delivery back to the client. 
• Tight budget control of client activity, agree and manage budgets and maintain profit targets.  Preparing detailed quotes for all new work.
• Preparing project plans, status reports and account plans.
• Ability to write both strategic and tactical proposals, through awareness of trends in relevant market research
• Presentation skills to gain client confidence and business at all times

You must have:

• Agency/client experience in comparable marketing services environment – at least three years
  Direct Marketing, CSI and added value data management experience in a previous role.

• Experience of managing print production and digital comms.

• Contact centre customer care and outbound telemarketing/research campaign management and reporting

• Ability to think ahead of the client in order to maintain the introduction of new ideas and concepts that will benefit them and their relationship with the agency.

• Strong client handling management skills and good client manner.

• Excellent ability to communicate on different levels of seniority both within and outside the agency.

• Good writing/documentation skills for presentations, proposals and the briefing process.

• Strict attention to detail.

• Good with deadlines, workload planning and multi-tasking. Self starter, able to work without close supervision.
• Good commercial awareness.
• Good team player, well motivated and enthusiastic - happy to contribute ideas.
• Preferably proven experience within the Automotive sector.
• Experience in all aspects of supplier chain management and taking total accountability for all aspects of the account.
• Good knowledge of MS Office including PowerPoint.

About the job :

An ambitious, highly-motivated, experienced client-facer with a ‘can do’ attitude required with a proven mix of strategic data management, contact centre services and marketing communications. Candidate must be able to develop successful new and existing clients, with a focus on growing the existing client remit.

• Provide account direction and demonstrate tangible added value in order to maximise client satisfaction and in doing so grow account revenue and profitability in line with targets.

• Manage and develop a team of an Account Manager and Executive within the agency.
• Tight budget control of client activity, agree and manage budgets, maintain profit targets
• Ability to write both strategic and tactical proposals, through awareness of trends in relevant market sectors
• Presentation skills to gain client confidence and develop business.
• Liaise professionally within the agency with other departments – systems development, contact centre and production to ensure "fit for purpose" and quality delivery of client requirements.

You must have:

• Visibility of having worked up through the ranks of client facing account roles such as Account Executive and Account Manager in order to reach Account Director potential.

• Excellent financial track record both developing and building existing clients and acquiring new clients.

• Good strategic direction, marketing, database, and commercial skills.

• Excellent oral and written communication and presentation skills.  Must have proven experience in developing and writing ‘sales’/business development proposals/ presentations.

• Proven track record of successful client management and account development.

• Strong leadership skills – proven track record of effective personnel/team motivation and management.

• Budget planning and management, revenue forecasting and monitoring, cost control and profit maximisation.

• Strong negotiator and extensive supplier management experience (to include problem solving and resolving escalated issues).

• Recruitment and interview experience.

• Able to provide the agency with leadership and vision.

• Experience of data management at a strategic level; able to guide clients on best practice and propose appropriate solutions. 
• Able to communicate and ‘sell in’ marketing CRM and e-CRM strategy.
• Ideally experience in the automotive industry or with automotive clients, although experience of developing strategic database marketing proposals and campaign implementation more critical.
• Excellent client relationship management skills.
• Proactive player and strategic thinker. 
• Confident, personable and strong negotiator – credible profile at senior management/board level.

   

About the job :

Our client requires high calibre graduates/postgraduates from top universities to work on the development of manufacturing scheduling software and distribution optimisation systems.  The company’s principal areas of expertise include:

• Design and implementation of computer models of manufacturing plants, distribution networks and other supply chain management systems.
• Advanced interactive graphical interfaces.
• Research and development of internet-based applications.
• The main application development languages are C++ and Java with some work in Prolog.

You must have:

• 1st class degree in Maths, Physics, Engineering or Computer Science from Oxford, Cambridge, Imperial, Warwick and Bristol universities ONLY
• PhD or DPhil in a field related to Maths, Physics or Engineering OR 3+ years experience programming C++ and/or Java
• At least 4 As at A-level (not counting General Studies), including Maths and Further Maths

About the job :

Dealing with inbound and outbound calls/leads. Ensure the correct processing of all sales orders for customers. Dealing with general customer queries. Proactively calling and selling to customers and generating quality leads for field sales colleagues. Responsibility for a number of small and medium sized accounts. Dealing with & escalating where necessary Customer Complaints to successful resolution. Providing a high level service across the business, representing the brand in a professional manner at all times.

You must have:

• Excellent Customer Services skills
• Sales experience and a proven track record of delivering against revenue targets
• Telecoms/IT experience
• Drive and commitment to deliver
• Ability to multitask & work efficiently
• Ability to work on own initiative & as part of a small team

About the job :

An ambitious, highly-motivated, experienced client-facer with a ‘can do’ attitude required with a proven mix of strategic data management, contact centre services and marketing communications. Candidate must be able to develop successful new and existing clients, with a focus on growing the existing client remit.

• Provide account direction and demonstrate tangible added value in order to maximise client satisfaction and in doing so grow account revenue and profitability in line with targets.

• Manage and develop a team of an Account Manager and Executive within the agency.
• Tight budget control of client activity, agree and manage budgets, maintain profit targets
• Ability to write both strategic and tactical proposals, through awareness of trends in relevant market sectors
• Presentation skills to gain client confidence and develop business.
• Liaise professionally within the agency with other departments – systems development, contact centre and production to ensure "fit for purpose" and quality delivery of client requirements.

You must have:

• Visibility of having worked up through the ranks of client facing account roles such as Account Executive and Account Manager in order to reach Account Director potential.

• Excellent financial track record both developing and building existing clients and acquiring new clients.

• Good strategic direction, marketing, database, and commercial skills.

• Excellent oral and written communication and presentation skills.  Must have proven experience in developing and writing ‘sales’/business development proposals/ presentations.

• Proven track record of successful client management and account development.

• Strong leadership skills – proven track record of effective personnel/team motivation and management.

• Budget planning and management, revenue forecasting and monitoring, cost control and profit maximisation.

• Strong negotiator and extensive supplier management experience (to include problem solving and resolving escalated issues).

• Recruitment and interview experience.

• Able to provide the agency with leadership and vision.

• Experience of data management at a strategic level; able to guide clients on best practice and propose appropriate solutions. 
• Able to communicate and ‘sell in’ marketing CRM and e-CRM strategy.
• Ideally experience in the automotive industry or with automotive clients, although experience of developing strategic database marketing proposals and campaign implementation more critical.
• Excellent client relationship management skills.
• Proactive player and strategic thinker. 
• Confident, personable and strong negotiator – credible profile at senior management/board level.

About the job :

To oversee the day to day running of the collection function, driving the successful delivery of collection strategies, ensuring key performance indicators are met, resources are effectively utilised and that key collections functions operate at maximum efficiency.

To achieve monthly arrears targets by the Collection team, ensuring that the number of property Repossessions are within forecast. Ensure Company and third party service agreements are met and that Customers are dealt with in accordance with company and industry best practice.

• Maximise the collection of arrears accounts in accordance with company standards, reducing delinquency with the objective of returning borrower accounts to a resolved or up-to-date payment status
• Establishing protocols to limit the delinquency of borrowers’ accounts, through effective management of the collection process
• Building and managing a growing team, focusing on achieving targets, KPI’s and establishing and developing clients relationships.
• Ensure the Collections Department is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs
• Hold regular communication meetings with teams
• Resolve complex collections issues and escalate any situation outside an employee’s control that could adversely impact the services being provided
• Review performance of service providers eg solicitors
• Liaise with other areas of the business and ensuring compliance to regulatory requirements at all times
• Driving strategies to minimise arrears and maximise recovery
• Monitoring daily activity and analysing real time productivity and performance reports
• Implementation of quick wins and medium to long term strategies for performance improvements
• Month end reporting of statistical information to senior management
• Set goals for intended staff or subordinates and perform on the job training as needed
• Reporting of issues of concern to legal and compliance, and, where appropriate, to the relevant authorities

You must have:

• Working knowledge of Consumer Credit Act 1974, Data Protection Act 1998 and the Administration of Justice Act 1970
• A degree in accounting, business administration, or a related field
• A minimum of 5 years experience in Arrears Collections, 2 years at supervisory level
• Knowledge of litigation
• Strong Leadership, decision making and communication skills
• Wider business awareness coupled with the ability to negotiate effectively
• Experienced in change management
• Results orientated, with a natural ability to problem solve effectively
• Strong Planning and organisation skills